Privacy policy
Privacy Policy for Muddy Boots
This Privacy Policy outlines how Muddy Boots ("we," "our," "us," or "the Site") collects, uses, and protects your personal information when you visit or make a purchase from www.muddybootshome.com (the "Site"). By using our Site, you agree to the practices described in this policy.
Collecting Personal Information
When you visit the Site, we collect specific information about your device, interactions, and details required to process your purchases. We may also gather additional information if you contact us for customer support. The term "Personal Information" refers to any information that uniquely identifies an individual. Below are examples of the types of personal information we collect and the reasons for collection:
Device Information
- Examples collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
- Purpose: To load the Site correctly for you and perform analytics to optimize the Site.
- Source: Collected automatically via cookies, log files, web beacons, tags, and pixels.
- Disclosure: Shared with our processor Shopify.
Order Information
- Examples collected: Name, billing address, shipping address, payment details (e.g., credit card numbers), email address, and phone number.
- Purpose: To process your order, complete payment, arrange shipping, and send confirmations or invoices. Additionally, to communicate with you and screen for fraud.
- Source: Collected directly from you.
- Disclosure: Shared with Shopify and other service providers (e.g., payment gateways and shipping partners).
Customer Support Information
- Examples collected: Details shared when you contact us for assistance.
- Purpose: To resolve queries and provide customer support.
- Source: Collected directly from you.
Sharing Personal Information
We share your personal information with service providers to facilitate our services and comply with legal obligations. For example:
- Shopify: Our store is powered by Shopify. Learn more about Shopify's use of personal information here.
- Compliance: We may disclose personal information to comply with legal requirements, such as subpoenas or court orders.
Behavioural Advertising
We may use your personal information to deliver targeted advertisements or marketing messages we believe will interest you. For example:
- We use Google Analytics to understand how customers interact with the Site. Learn more about Google Analytics here.
- You can opt out of Google Analytics here.
To opt-out of targeted advertising:
For additional opt-out options, visit the Digital Advertising Alliance.
Using Personal Information
We use your personal information to:
- Fulfill and process your orders.
- Improve your shopping experience.
- Communicate updates about products, services, and promotions.
Your Rights
GDPR (For EEA Residents)
If you are located in the European Economic Area (EEA), you have the right to:
- Access the personal information we hold about you.
- Correct, update, or delete your personal data.
- Object to data processing based on legitimate interests.
- Request data portability.
To exercise these rights, contact us at hello@muddybootshome.com.
CCPA (For California Residents)
California residents have the right to:
- Know what personal information we collect.
- Request the deletion of their data.
- Opt-out of the sale of personal information.
To exercise these rights, please contact us at hello@muddybootshome.com.
Cookies
Cookies are used to enhance your experience on our Site by remembering preferences and tracking usage. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
Retention of Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
Changes to This Policy
We may update this policy to reflect changes to our practices or for legal reasons. Updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us at:
Muddy Boots
30 Hill Road
Clevedon, BS21 7PH
United Kingdom
Email: hello@muddybootshome.com